Attention: Four Very Important Things To Remember Prior To Boarding!

1. Supply verification of shot records upon check in (this is of the utmost importance). For younger dogs their Rabies and Distemper vaccine series must be completed, for adult dogs and cats all annual vaccines must be current.  We do recommend the Bordatella vaccine, please consult your veternarian.

 2. Ensure proper guardianship arrangements, click here and read under reliable guardians for more info.

 3. Our check-in before noon policy (our most unique rule of all).

If you get the answering machine....

We have an answering machine that is used for various reasons.  We have our machine on before and after business hours to give you a chance to hear some of our basic information  (including our web-site), and to give anyone an opportunity to announce a change of plans.  We take pride in our organization skills, if one knows of a change of plans this is a way to ensure we get some advanced notice of such changes.

When messages are left on our machine we continue to work hard ensuring everyone gets a return phone call in a timely manner.

We use the answering machine all weekend and holidays as an opportunity to save on having one employee manning the phones when we are most busy.  All employees are mainly devoted to animal care during these times.  Weekends and holidays are busy times for all kennels and having more employees caring for the pets verses administrative duties is a benefit to you pet(s).

Rarely we do have the machine on during business hours.  This may happen when we are extremely busy during one of our peak seasons.  Once again we take great pride in our organization skills and leaving the machine on during such rare times to ensure all of our customers are cared for and sent on their way in a timely manner during our peak seasons may be a necessity.  REMEMBER all messages are returned as soon as possible.

We felt you needed an explanation as to why we have and how often our answering machine is on.  One reason we have an up to date web-site is to ensure anyone can get most of their questions answered at anytime. Plus this is a great resource when we are not readily available.