Please call during our business hours Monday - Friday to book your pets reservation.

Booking a reservation early will help ensure a room and/or double room for families with more than one large dog.

Annually, our reservation books open the first Wednesday in December for the following year.  Reservations are on a first come first serve basis, so please mark your calendars.

Getting your name placed on a standby list for boarding or grooming service (if we are booked) will never be a waste of time.  We immediately refer to our standby lists if anyone calls and cancels or rearranges their reservation.  Keep in mind our standby lists get long and the position you are on the list is deceiving; many people may no longer need the room, or changed their dates.

If you make a reservation during one of our peak seasons, which includes all holidays, full pre-payment is required.  You will receive a form (if booking a peak season) and it will detail all the necessary instructions.

Please have your pets on a leash.

When packing their food, please pack each meal in individual baggies (1 meal per bag). When packaging food allow for at least two extra days!

Tupperware and tins are not acceptable as they take up a lot of extra space. Please limit your pet supplies to a approximate size of 10 1/4"H X 12"W X 24"D to be sure your luggage fits in its storage space.

Do not feed your pet for at least one hour prior to or after returning from boarding or grooming to minimize possibilities of upset stomachs.

If your pet is on medications, whether for treatment of symptoms or preventative (examples; bee allergy, thunderstorm and/or loose stool medications), it is highly recommended to bring in all medications for any present and/or possible situations that could arise and please include at least two extra doses.  Make sure you check the expiration date on medications before you bring them in to ensure effectiveness.

Bringing in your pet as early as possible allows them time to adjust to their new surroundings. If you arrive before noon, you can take advantage of no charge for that day.  This is one of our most unique rules for the love and respect of your pet's emotions.  It has been proven that the highest stress when boarding an animal takes place within the first 12 hours.  Having a full day with us allows plenty of attention from our staff to get them comfortable.

When checking in for boarding or grooming, you must present verification of current Rabies and Parvo/Distemper vaccination (D.H.L.P.P for canines and F.V.R.C-P. for felines).  We recommend the Bordatella vaccine (consult your veterinarian).  If we have to acquire these on our own there will be a $5.00 charge. Not having current vaccine records upon check in can cause a lot of stress. It can be very confusing for your pet to arrive for boarding, only to leave for the veterinarians and then to be brought back. Also the stress for you hoping to find a veterinarian office open that day for required vaccines. If vaccines are given that day, there is a chance your pet may have a reaction to the vaccine. These scenarios will most likely interrupt your already busy schedule for the day.  Please plan ahead for your sake and that of your pet.

Please make sure your pets are free from internal and external parasites, such as worms and fleas.

You will need to provide contact person's (guardians) names and phone numbers in addition to all of your personal and whereabouts phone numbers.  Please bring this information with you for check-in.  As popular as cellular phones may be, they have proven to be ineffective at times.  Please provide phone numbers other than cellular.  If after we make all attempts to reach owners with no success, then guardians will be contacted in the event of a minor or major circumstance (including, but not limited to, medical concerns).  They may need to perform decision-making and/or provide transportation for your pet if required.  Please arrange ahead of time someone to accept these responsibilities.  Once again, we have done some research in an effort to help you. Companies you may want to investigate further for transportation purposes are posted here. We don't have pet ambulances in our area yet... maybe one day soon!

Remember, you can only check your pet in or out during scheduled business hours.

We do not feed your pet on check-out day to avoid upset stomach.  Please submit a special request ahead of time if you would like us to feed your pet on the return day.

Payment is due at time of checkout before we can release your pet ('s).  We accept cash and checks only.  Sorry, no credit cards or debit cards accepted.

Please provide us with at least an 8 hour notice if you are picking up your pet before the scheduled check-out date.  We take great pride in our organizational skills and having proper notice will ensure everyone's needs get taken care of in a timely manner.  This also allows our computers to be accurate since we may have people on our standby list.  We have an answering machine that can take messages anytime for such a request if you can't reach us within our office hours.

Any early check-outs without at least 8 hours notice will be charged for the full stay reserved. 

At least a 20-day notice is required for peak season changes.  Ninety (90%) percent of the deposit will be refunded with a 20-day notice.  Without proper notice, there will be no refund of deposit (all money forfeited). No exceptions whether room gets booked or not.  Please read your prepayment form carefully and ask any necessary questions to confirm you understand the policy clearly before sending prepayment money.